Complaint Procedure 


There are several ways to make a complaint. You can contact us on the phone or face to face, or you can send your enquiry to us in a letter or an email to [email protected]. Upon receipt, we will refer your complaint to the individual/department best equipped to respond to your complaint.

Your complaint will be thoroughly investigated and we will provide you with the outcome of such investigations as soon as possible (please allow 7-10 working days for a formal written response). Where appropriate, you will receive details of any proposed action to resolve the reported issues and if necessary, you will be given an apology.

If you are not happy with our response, and you are an eligible complainant, you can escalate your complaint to the Financial Ombudsman, you must do so within six months of the date of the final response letter.

You can contact them:


Here At SRE Motors We Are Committed To Providing Our Customers With The Best Quality Cars At The Most Competitive Prices.
SRE Motors is Designed & Managed by Waqzee Digital, SRE Motors Limited is registered in England and Wales under company number: 13955268. Swift house, Liverpool Road, Newcastle Under Lyme, Stoke on Trent, ST5 9JJ. SRE Motors Limited is authorised and regulated by the Financial Conduct Authority, under FCA number: 1024055. We act as a credit broker not a lender. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. (Written Quotation available upon request). Whichever lender we introduce you to, we will typically receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow) and this may or may not affect the total amount repayable. The lender will disclose this information before you enter into an agreement which only occurs with your express consent. The lenders we work with could pay commission at different rates and you will be notified of the amount we are paid before completion. All finance is subject to status and income. Terms and conditions apply. Applicants must be 18 years or over. We are only able to offer finance products from these providers. As we are a credit broker and have a commercial relationship with the lender, the introduction we make is not impartial, but we will make introductions in line with your needs, subject to your circumstances. SRE Motors Limited are registered with the Information Commissioners Office under registration number: ZB880783